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Privacy Policy

At ArtUP WORKSHOP, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website artupworkshop.com (the "Site"), purchase products from our online store, engage our illustration services, or participate in our educational services, including externships and classes. By using our Site or services, you consent to the practices described in this Privacy Policy.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site or our services after changes constitutes your acceptance of the updated policy. Please review this Privacy Policy periodically.

Last Updated: August 12, 2025

1. Information We Collect

We collect information you provide directly to us and information automatically collected when you use our Site or services. All products and services are subject to availability, and we may collect information only as necessary to provide them.

1.1 Information You Provide

We may collect the following personal information when you interact with us:

  • Contact Information: Name, email address, phone number, and mailing address (e.g., when you place an order, request a quote for illustration services, or enroll in educational services).

  • Payment Information: Credit card details, billing address, or other payment method information (processed securely via third-party payment processors).

  • Project or Enrollment Information: Details you provide for illustration services (e.g., project specifications, branding guidelines) or educational services (e.g., registration details, prerequisites).

  • Communications: Information in emails, forms, or other correspondence you send us.

  • Account Information: If you create an account on our Site, we collect your username, password, and any profile details you provide.

1.2 Information Automatically Collected

When you visit our Site, we may automatically collect:

  • Usage Data: Pages visited, time spent on the Site, links clicked, and referral URLs.

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze Site usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

1.3 Information from Third Parties

We may receive information from third parties, such as payment processors or analytics providers, to facilitate transactions or improve our services. For example, we may receive confirmation of payment completion or aggregated data about Site usage.

2. How We Use Your Information

We use your information to:

  • Process orders for signed prints and deliver products from our online store.

  • Provide and manage illustration services, including project communication, drafts, and final deliverables.

  • Administer educational services, including enrollment, program delivery, and communication about externships or classes.

  • Respond to your inquiries, requests, or customer service needs.

  • Improve our Site, products, and services through analytics and feedback.

  • Send promotional materials, newsletters, or updates (if you opt in). You may unsubscribe at any time via the link in our emails or by contacting us.

  • Comply with legal obligations or protect our rights (e.g., fraud prevention).

  • Personalize your experience on the Site, such as recommending products or services.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information:

  • With Service Providers: With trusted third parties who assist us in operating our Site or delivering services (e.g., payment processors, shipping companies, hosting providers, or analytics tools). These providers are contractually obligated to protect your information.

  • For Illustration or Educational Services: With collaborators (e.g., instructors or project partners) as necessary to fulfill your request, but only with your consent or as outlined in our agreement.

  • For Legal Purposes: To comply with applicable laws, regulations, or legal processes, or to protect our rights, property, or safety (e.g., in response to a subpoena).

  • In Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

4. Your Choices and Rights

You have certain rights regarding your personal information, subject to applicable law:

  • Access or Update: You may request access to or updates to your personal information by contacting us.

  • Opt-Out: You may opt out of marketing emails by clicking the unsubscribe link or contacting us.

  • Cookies: You can disable cookies through your browser settings, but this may affect Site functionality.

  • Do Not Track: Our Site does not currently respond to "Do Not Track" signals, as there is no universal standard for these signals.

If you are in certain jurisdictions (e.g., the European Union), you may have additional rights, such as requesting deletion of your data or restricting processing. Contact us to exercise these rights, and we will respond in accordance with applicable law.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. For example, we use secure encryption for payment processing and store data on secure servers. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:

  • Order information is retained for 7 years to comply with tax or accounting requirements.

  • Project or enrollment data is retained for the duration of the service and a reasonable period thereafter (1 year) for record-keeping.

  • You may request deletion of your data, subject to legal or contractual obligations.

7. International Transfers

If you are outside the United States, your information may be transferred to and processed in our country or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place, such as standard contractual clauses, where required by law.

8. Children's Privacy

Our Site, products, and services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we learn we have collected such information, we will take steps to delete it. Contact us if you believe we have inadvertently collected information from a child.

9. Third-Party Links

Our Site may contain links to third-party websites or services (e.g., payment processors or social media platforms). We are not responsible for the privacy practices of these third parties. Review their privacy policies before providing information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

  • Email: andrew.artupworkshop@gmail.com

11. Governing Law

This Privacy Policy is governed by the laws of the State of Illinois, USA, without regard to conflict of laws principles.